Frequently Asked Questions
Privacy Policy
At Craftsian we respect your privacy and protect any information collected regarding our clients. No information will be used by a third party. Personal data entered at the time of purchase, will only be used to make sure your order is placed and delivered accordingly.
Shipping policy
We ship to both domestic (Canada & USA) and international orders.
Shipping is free for all orders above €499.
The size and weight of your order will determine the shipping cost to all international orders, this can be automatically determined when you put the item in your cart.
Note that you might have to pay additional taxes and duties upon the arrival of the shipment to your country.
We offer free gift-wrapping for any occasion. We also offer gift cards that may be used when purchasing from both online and our physical store.
Domestic shipping : Your Craftsian products will be packaged and shipped within 2 to 4 business days.
International Shipping (Other than Canada & USA): For all countries other than Canada & USA orders, your product will be shipped in less than 10 days.
For custom made products, estimated delivery is 4-6 weeks, but we recommend you to check in with us if there is a rush order.
Returns and Exchanges
For a full refund: The product you purchased must be unused and in the same condition that you received it. You need to return your product within 14 days ONLY IN CANADA. We do not accept return for international orders. AIl return fees are the buyer’s responsibility: shipping fee, customs, etc…
*Make sure to mark your parcel as «RETURN» to avoid customs.
If all these conditions are met, you will have to pay the return shipping costs and repackage the product as it was shipped to you.
For in-store purchases: Return within 14 days.
Please, send an e-mail to [email protected] to initiate return within 14 days of receiving your item.
We will provide the return shipping address and further instructions.
Shipping costs for returning the item are the responsibility of the customer.
As soon as we receive your package, you will receive a confirmation e-mail and your refund will be initiated.
Note: If the amount refunded is higher or lower than the original price paid, it might be because of the fluctuations in currency exchange rates.
To return your product, you should mail your product to: Craftsian sarl Al Massar 387 Marrakech Morocco.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a few days.
Only regular priced items are refunded, unfortunately sale items are not refundable.
Items can be exchanged after 30 days
We only replace items if they are defective or damaged.
You are responsible for the return shipping fee and will be charged an additional shipping fee for the new item.